FAQs

Electronic Cigarettes:

What is an e-cigarette?
An e-cigarette is a nicotine delivery system which promotes an alternative way to administer nicotine via a battery, liquid container and coil.

The battery unit usually has an in-built lithium-ion battery, which is rechargeable and this powers the device. Entry-level electronic cigarettes have an internal battery but more advanced devices have a removable battery which can be changed once it is no longer holding charge.

The liquid holder is usually referred to as a clearomizer or tank and contains a heating element within called an atomizer (coil). This is powered by the battery and heats the E-Liquid which once inhaled produces vapour.

For more information regarding each of these components please refer to the specific section in these FAQs.

Ordering:

What are the delivery options?
Depending on order size, we offer Express UK delivery via Parcelforce starting at £10 +VAT. If you have any questions regarding postage, please feel free to contact us on wholesale@juicesauz.co.uk or 01522 581554.

The item I am looking for is out of stock, when will you have it in?
We receive new stock on a daily basis; however, some items do take quite a while to arrive. The most popular items on our website are restocked very regularly, but certain items will take longer. If you'd like to find out estimated restock dates for certain products, please feel free to give us a call on 01522 581554.

What is the status of my order?
When ordering via our website, your order will be processed by our wholesale team. Once your order has come through you will be invoiced. Once your invoice is paid we will send out your order the same day (if paid before our cut off time of 3pm). If you have any questions regarding your order, please contact us on wholesale@juicesauz.co.uk or 01522 581554.

You will also receive text message and email updates from Parcelforce regarding delivery times.

How do I cancel my order?

If you wish to cancel your order please give us a call on 01522 581554. Please note: If cancelling your order by email, you must let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier – you can return the unused goods to us and you will be given a full refund (excluding postage costs).

What are your cut-off times for delivery?

Our cut-off time for same day dispatch is 3pm (GMT). We ship orders Monday-Friday. All orders made after 3pm on a Friday are shipped out the following Monday.

Discounts/special offers?

We currently do not have any discount codes, however, we do discount certain products throughout the year. Our wholesale team will be more than happy to keep you updated on upcoming offers.

Which payment methods do you accept?

With wholesale orders, we accept card payment over the phone, bank transfer and PayPal (additional chargers apply). Please note: we cannot accept American Express.

What name will appear on my bank statement?

Juice Sauz Ltd will be the name shown on your bank statement.

When will I receive my order?

Delivery times are dependent on the delivery method chosen. For UK orders, please allow up to 3 working days for orders to arrive.

Which countries do you deliver to?

Juice Sauz Distribution delivers across the UK and EU. When ordering from outside the UK, we recommend DHL tracked delivery service to ensure that your package does not get lost. Although we can deliver outside of the UK, please bear in mind that every country has their own importation laws. Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this. If you are unsure about the customs status in your country, get in touch with us, we are more than happy to help.

E-Liquids:

All E-Liquid consists of Vegetable Glycerin, Propylene Glycol, flavourings, nicotine and in some cases a colouring.

Some Juices are 100% VG which means they contain no Propylene Glycol.

Max VG does not necessarily mean there is no Propylene Glycol (PG) in the Juice. This means that the juice has a very high VG content.

Propylene Glycol (PG):
- Propylene Glycol is a high-quality pharmaceutical grade, in combination with the nicotine and flavours this gives you more of a throat hit.

Vegetable Glycerine (VG):
- Glycerine helps to produce more vapour and holds more flavour. VG is thicker in

Is nicotine harmful?

There is much debate about nicotine, but on its own nicotine has never been shown to be harmful. Much of the negativity surrounding nicotine stems from its combination with tobacco cigarettes.

Product Aftercare:

I am not happy with my products, what do I do?

Juice Sauz Distribution wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our wholesale team to discuss what the issues are on wholesale@juicesauz.co.uk.